Custom Outdoor Creations is owned and operated by Charlie Lane. Charlie is a veteran in construction with over 20 years of experience in the industry, but particularly knowledgeable in building patio covers and upgrading backyards. He has built thousands of patio covers and BBQ islands in the Las Vegas Valley. The experience of being an installer for many years and working for other companies has had a big impact on the way he runs his business. Below are some of the key points, that are important to Charlie’s ethics and for you, our potential customers:
Communication is key.
We are a smaller company, that believes in more personal service. You will have direct contact with the owner so that he can answer any questions, and advise you through every stage of the process. We know the importance of scheduling, and we take pride in making your experience with us seamless, easy and headache free.
A Solid Crew.
Everybody on the team for Custom Outdoor Creations is vetted to be skilled, experienced, professional, clean and dedicated to getting the job completed to the customer’s expectations. Even if Charlie is not doing the work himself, The work is being done by somebody who has worked for Charlie for several years, and has been trained and trusted to do the job the right way.
No Pressure Salesman.
We do not support using high pressure salesman, or high pressure sales tactics. We always offer free estimates, and we will provide you the best options and offer you competitive pricing, but we want it to be a pleasant experience that works for everyone. We hope that our service and commitment to respecting your needs will give us an edge to winning your business, or at the very least keep us at the top of mind for any future projects.
Quality, Craftsmanship and Satisfaction.
It is our obligation at Custom Outdoor Creations to bring you the highest quality of service, materials and craftsmanship to ensure that you are satisfied as a customer. Although construction can sometimes bring up some unexpected challenges, We want you to feel confident that any issues that may arise will be addressed. We recognize that as your partner, we are responsible in making sure you are happy. We live for your referrals.
